F.A.Q.

 

 

What is your privacy policy? How safe is my transaction?

• Your personal information is needed only to process orders and will not be sold, shared or otherwise given to third parties. 

Payments on this website are processed safely and securely via Paypal.    

What payment methods do you accept?   

  • You may pay via your paypal account, or use your favorite credit card. 

What's your shipping policy?   

  • All items are shipped first class via the USPS. Please allow 7 to 10 business days to receive your purchase. If you should need something sooner, please let me know prior to your purchasing an item and I can set up expedited shipping for you!
  • Price of shipping includes the cost of shipping materials, postage, & handling fees.
  • I handle each package with extra care so that you can be sure it arrives to you safely and neatly! You will receive a confirmation email when your item has been processed to ship.
  • Please allow 7 to 10 days to receive your order. Custom orders may take longer.
  • If a tracking or delivery confirmation number is available, you will receive this with your shipping confirmation email.    

Do you ship Internationally?   

  • I sure do! Canada usually takes a week or more to arrive. Australia, Europe, etc can take up to 2+ weeks. Please feel free to email me if you have ANY questions!

What's your return policy?  

  •  If you are not happy with your product, you may return your item within 7 business days of receiving it. 
  • Please contact me prior to doing so. You will receive a refund for the cost of the product. There are no refunds on custom items.

Do I have to pay sales tax? 

  • SC residents are charged a 7% sales tax. 

Copyright Information 

  • All illustrations and designs in this shop are ©Nella Designs, 2009-2014. All Rights Reserved. You may not copy, redistribute or alter any items without consent.

 Can I get a custom item/design made?

  • Sure!I take custom jobs on a case by case basis. Feel free to email me with any ideas. nellastudio@gmail.com

  Do you offer your products for wholesale?